Service Clauses (General and Specific
Conditions)
General Conditions
a. Purpose of Service
The company commits to providing the cleaning, maintenance, and/or special treatment services requested by the client, as stipulated in the service order or contract.
b. Scope
Services only include the tasks and areas detailed in the contracted description. Any additional requirements must be requested in advance and quoted separately.
c. Schedule and Frequency
The service will be performed at the previously agreed-upon times and frequency. Any changes must be communicated at least 24 hours in advance.
d. Access to the Property
The client commits to providing access to the property on the established date and time. This requires: open gates, keys provided, pets under control, and clear entry instructions if the client is not present.
If access cannot be provided at the corresponding time for the execution of the service, the service will be considered completed.
e. Safety and Biosafety
Staff will comply with biosafety protocols, using the appropriate protective equipment and approved products. The client must previously inform the company of any special conditions (allergies, delicate materials, restrictions).
f. Cancellation
i. If the client cancels between 12 and 24 hours before the service, only 50% of the total value of the reserved service will be refunded if they do not wish to reschedule.
ii. If cancellation occurs with less than 12 hours' notice, 100% of the service will be charged.
iii. If the cleaning team arrives at the location and cannot enter (due to client absence, lack of keys, residential restrictions, uncontrolled pets, etc.), the service will be considered partially completed and will not be refundable due to logistical expenses and staff time.
g. Confidentiality
Company personnel will maintain strict confidentiality regarding the client's information, assets, and activities.
h. Liability
The company will only be liable for provable damages caused by the negligence of its personnel, limiting compensation
to the value of the contracted service.
i. Rescheduling
1. If the client wishes to reschedule, it must be done 36-24 hours prior to the reservation time, or an additional charge of 20% of the service will be applied.
2. Rescheduling between 6 and 12 hours prior to the reservation time will incur an additional charge of 50% of the total value.
3. Rescheduling requests made with less than 6 hours' notice will be treated as a late cancellation, except for verifiable emergencies.
4. In service packages/memberships, visits are not cumulative.
j. Legal Status and Risk Findings
During the execution of the service, company personnel are not authorized to handle, conceal, move, or dispose of substances, objects, or situations that may compromise the safety, legality, or integrity of the team or third parties.
In the event that, accidentally or incidentally, personnel identify the presence of illicit substances, drugs, weapons, ammunition, unusual amounts of cash, objects of doubtful origin, or any situation representing a legal or safety risk, the company reserves the right to:
The company and its personnel assume no responsibility for the custody, loss, damage, or legal consequences derived from such objects or substances.
The client declares to be solely responsible for the legality of the goods, substances, and activities carried out within the property where the service is provided, exempting the company from any civil, criminal, or administrative liability arising from these facts.
a. Products and Tools
Services will include the use of products and equipment provided by the company.
b. Excluded Areas
Services involving electrical, structural, or height risks without adequate safety measures are not included.
Special Services
Treatments such as mold removal, post-construction cleaning, and carpet, mattress, or sofa cleaning will require additional budgeting and time.
d. Service Warranty
1. The company offers a quality guarantee for 8 hours following the provision of the service to report dissatisfactions and perform corrections.
2. The guarantee covers one free correction of the service within the following 48 hours, provided that:
The guarantee does not apply in cases of:
Cleaning of structures or furniture in poor condition.
Damage existing prior to the team's arrival.
New dirt caused after the service.
No service will be refunded once rendered if the opportunity for correction was not granted.
Wild & Clean Environmental Policy:
Our Promise:
At Wild & Clean, we are committed to operating consciously and sustainably, minimizing our ecological footprint and promoting natural harmony in every space we care for. This policy reflects our mission to elevate the quality of life and our vision to be a reliable and sustainable platform.
Guiding Principles:
The service is carried out according to the information you provide.
We recommend storing valuable items before the service.
Please let us know if there are pets to ensure everyone’s safety.
Allergies, restrictions, or sensitive areas must be indicated in advance.
Changes must be communicated ahead of time.
The price may be adjusted if the service conditions change.
Trained and duly identified personnel who are subject to strict confidentiality clauses regarding your information and belongings. confidencialidad respecto a tu información y bienes.
The duration depends on the contracted package and the condition of the property. We will provide an estimate at the time of booking confirmation.
Of course! You can request your invoice at the time of payment or coordinate it with our administrative department.
It includes exclusively the tasks and areas detailed in your service order or contract. Areas involving electrical, structural, or height risks are excluded for safety reasons.
Any additional requirements must be requested in advance to be quoted. The on-site team has a scheduled route and cannot add tasks without prior administrative authorization.
The price may be adjusted if the space is found in conditions significantly different from those reported (e.g., extreme dirt or unmentioned special needs), as this would require a different package or budget.
Yes, photos are part of our internal quality control file. They serve to verify the correct execution of the service and as support in case of claims or guarantees. expediente interno de control de calidad. Sirven para verificar la correcta ejecución del servicio y como respaldo en caso de reclamos o garantías.
Our company is responsible for provable damages caused by staff negligence. Compensation is limited to the value of the contracted service. If we identify damage during cleaning, we will notify you immediately to activate our repair or replacement process.
We ask you to inform us in advance about any delicate material or high-value object. While our staff maintains strict confidentiality, prior notification helps us take extra precautions.
You have an 8-hour quality guarantee after the service to report any dissatisfaction. If the claim is verifiable, we will perform a free correction within the following 48 hours.
It is vital that you inform us beforehand. Our staff complies with biosafety protocols, but we are not responsible for reactions to products if these conditions were not notified before the service began.
You must inform us at the time of booking. We use approved products, but we can adapt to your restrictions as long as they are communicated in advance.
It is the client's responsibility to facilitate access (keys, open gates, or security guard permissions). If our team arrives and cannot enter due to lack of keys, client absence, or residential restrictions, the service will be considered executed and will not be refundable due to logistical costs and staff time.
We love pets! However, for the safety of our staff and to perform an efficient job, they must be under control during the service. bajo control durante el servicio.
The client is responsible for keeping pets secured. If the team cannot work safely due to uncontrolled pets, the service will be considered partially completed and will not be refundable.
You can reschedule at no additional cost if you notify us more than 36 hours in advance. If done later, the following charges apply: 36 horas de antelación. Si lo haces más tarde, se aplican los siguientes cargos:
12-24 hours in advance: A refund of 50% f the total amount will be issued (if you do not wish to reschedule).
Con menos de 12 horas: The service fee will be charged at 100% ; no refund available.
By booking a service with Wild & Clean, you confirm that you understand these basic conditions.
